• Communicating Clearly
    • Turning Conflict into Co-operation
    • Coping with Difficult/Toxic Employees
    • Non-Verbal Communications – What are they saying and what are you saying
    • Dealing with People and Trauma
    • People Management Processes and Culture
    • Hoarding I – Identifying the hoarders in your industry and the environmental risks
    • Hoarding II – Creating the Game Plan
    • Asbestos Abatement
    • Mould Remediation
    • Black Mould Remediation
    • Odour Control – Hydroxyl/Ozone
    • Fire and Soot
    • Wildfires and Smoke
    • Dangers in the Workplace (Lead; Silica; Radon)
    • Hantavirus
    • Bed Bugs
    • Applied Structural Drying and Psychometrics
    • Bio-Hazard Clean-up
    • Unattended Deaths
    • Pathology and Blood-borne Pathogens
    • Forensic Remediation
    • Marijuana Awareness (Cannabis I)
    • Legalization of Marijuana (Cannabis II) – One year later
    • Methamphetamine and Breaking Bad Underground Chemistry Labs
    • Fentanyl and the Opioid Epidemic
    • The Science of Addiction


Call or email us with any questions you may have about a course or registering:

403-204-2259 or


Participants are reminded that Alberta Fire and Flood provides the bio-restoration seminars for their valued-clients and Advance Insurance Education Services provides the accreditation that you require for the seminars.  It is a partnership that has served everyone in the insurance industry well for the past 10 years.

Patrick Martens has a long career pathway from high school teacher/principal to an Academic Coordinator at Olds College and an Academic Dean at SAIT. Currently, he is the CEO of an Alberta company that started teaching competency management and safety in the oil and gas industry back in1994.

Patrick has Bachelor’s degrees in both Science and Education plus a Master’s degree in Educational Leadership. The Majors in University in Microbiology and Zoology were the prime motivators for his interest in the development of the many bio-hazard seminars that he has developed and delivered for adjusters and property managers. His research and collaboration with the leading environmental researchers in the USA have provided him with the most recent mitigation practices in bio-restoration. This research has extended beyond mould and asbestos and into lead, silica, radon, forensics, cannabis, methamphetamine, fentanyl and many others. The world is changing and it is imperative those in the restoration business stay ahead of the game in keeping your clients and their families safe and healthy.

Where There’s Fire, There’s Soot and Smoke and…

Building restoration companies undertake the arduous task of restoring buildings following fire episodes. This activity involves removal and cleaning or disposal of contents, cleaning and partial or full demolition of the structure, and rebuilding. This kind of episode is traumatic for occupants, a truth to which anyone who has attended a fire scene can attest. Project managers easily can find themselves in the middle of disputes between the home or building owner and the insurance adjuster.

Every home, every building and every vehicle provides the opportunity for odour remediation services. Odours caused from smoke, water, pet problems, cigarette smoke, cooking, skunk, dead animal and bacteria can all be remediated. Millions of dollars in property is replaced every year due to odour problems.

This seminar will teach you how to salvage and restore much of this potentially discarded material. You will be given techniques that will allow you to help your customer without causing them any embarrassment. You will learn the principles of deodorization, the chemicals, equipment and procedures used to permanently remove odours.

Workers desire healthy and comfortable working conditions.  When these conditions are not met, job satisfaction, productivity and health may be compromised.  It is important that before you start your renovation or demolition project, you need to know about the hazardous materials that could be present at the worksite. They can pose a danger to your employees, contractors and you. Health and safety are important to everyone.

In this seminar, we will address only three of the hazardous materials that could potentially invade the worksite. The three that we will cover in this seminar are: Radon, Lead and Silica There are many other hazardous materials in the workplace that one needs to be aware of as well such as mould, asbestos, bacteria, etc. These potentially hazardous materials are addressed in other seminars.

Probably one of the most notorious, yet misunderstood, environmental dangers faced in today’s residential, commercial, and industrial worlds. Despite becoming regulated and largely denounced in the mid-1970s, many property managers and homeowners are still unaware that asbestos is not actually banned from residential and industrial use in several developed nations. The health and litigation risks associated with this deadly material cannot be overstated.

For the past several decades most of North America was virtually bed bug free.  Bed bug infestations had become so rare that many entomologists and pest management professionals had never seen a live specimen, and bed bugs were no longer considered a public health threat.  This was due primarily to improved living standards and widespread use of insecticides like DDT.

The opioid crisis just keeps getting worse, in part because new types of drugs keep finding their way onto the streets. Fentanyl, heroin’s synthetic cousin, is among the worst offenders. In 2015, more Calgarians died from fentanyl overdoes than all the traffic accidents and homicides. The demographic use includes all sectors and all ages. Canada has the highest rate of prescriptions per capita in the world and this could be one of the leading causes of the increases in addictions. In Alberta, it is legal to purchase and import pill presses from Asia and set up shop in your basement.

With the dramatic rise in opioid use and production, houses that suffer water damage, sewer backup, fire, etc. could also be affected by either fentanyl production and/or use. It is important that adjusters, restoration technicians and others in the industry learn to recognize an opioid affected house and know the correct response to keep them and others safe.

How do you respond to the initial phone call from an emotional customer who is very distraught over a fatality that has occurred in their business or residence?  When you enter the scene of the fatality how do you respond both physically and mentally? Your reaction can have a very calming effect on the affected parties.  In this seminar you will learn that it is important to understand that it is “Not so much WHAT we do but HOW we do it”.

Many cleaning and restoration contractors advertise assistance to people in dealing with crime and trauma scene situations. However, the true professionals position themselves to serve all the different specialty areas of the restoration industry that goes beyond crime and trauma projects, such as illicit drug labs, hoarding situations, animal infestations, assisting with the arrest vents of the outbreak of infectious diseases, and even responding to mass casualty events.

Having the know-how to be able to apply regulatory guidelines to categorize specific jobs as the complexity and size of the project expands means that individuals who incorporate forensic restoration guidelines into their business are truly industry leaders.

Learning about the guidelines means that if the day comes when your organization receives a call about a situation with the following details no one on your team has to wonder “are we really prepared to deal with this?”

According to a 1994 scientific study prepared for the Fire and Aviation Management division of the U.S. Department of Agriculture Forest Service, contaminants of forest fire smoke can include carbon monoxide, hydrocarbons, benzo[a]pyrene, nitrogen oxides, volatile oxygenated organic compounds, acids, ketones, alcohols, and aldehydes, among other chemicals.

Wildfires depend on different types of wood and vegetation for their fuel. The fuel of wood and brush are composed of varying amounts of cellulose, lignin, tannins and other polyphenols, oils, fats, resins, waxes, and starches that produce different chemical compounds. Surprising to some people, even brush, trees and the burnt ground can release toxic smoke in air.

A hotter wildfire will convert more fuel into elemental carbon, which forms into tiny particles that absorb light and appear in the sky as black smoke. A cooler wildfire combustion—or one that doesn’t work as efficiently—yields less-pure forms of carbonized particles. Cooler combustion conditions tend to reflect light easier, thus, making the smoke to look white.

The wildfires in Fort McMurray last summer and an inspection of the subsequent remediation process demonstrated that many of the technicians required a seminar on how to clean affected buildings and content.

The Applied Structural Drying Process seminar is designed to teach the effective, efficient and timely drying of water-damaged structures and contents, using classroom and hands-on training, in order to facilitate appropriate decision making within a restorative drying environment.

Structural drying is a high priority restoration activity of any water damage which affected a building’s structure or base materials. Prompt and efficient drying is required to minimize damage to the building and prevent ongoing damage or future black mould growth. Correct structural drying will also be key to decreasing water damage restoration costs in the long term.